BrightPay's payroll experts are available via phone or email and ready to respond to any issues. Access our support documentation, FAQs, video tutorials and more.

Our dedicated product support teams are ready to respond to questions or feedback you may have. 

Need help with BrightPay (cloud version)?

Need help with BrightPay for Windows/Mac?

BrightPay employer data files can be stored on a shared network drive (or cloud drive) to be accessed by multiple PCs. The BrightPay software application must be installed on each individual PC you wish to use to access the shared location. A single BrightPay licence allows for up to ten installations. Click here to find out more. 

Can I set up BrightPay so that it is accessible to multiple users on different machines?

When two factor authentication is enabled on a BrightPay Connect account, all users will be required to use this feature. When a user signs into BrightPay Connect via BrightPay or through their internet browser they will be asked to send a security code to their email address that they will need to enter in the code on the login page for the extra security measure. When they select ‘Send Code by email', an email will be sent to the user with a 6 digit numeric code in it. Click here to find out more. 

How do I turn on two factor authentication on BrightPay Connect?

BrightPay Connect provides a web-based portal where employees can view and download their payslips and other payroll documents, view their calendar, request annual leave and view/ edit their personal details. There are two ways for an employer / bureau to set up employee access to self service: when connecting an employer to BrightPay Connect for the first time, or by using 'Employee Self-Service Options' within your BrightPay software. In this help guide we highlight the steps involved for both methods. Click here to find out more. 

How do I give employees access to the employee self-service?

Click here to access hundreds of step-by-step guides for using BrightPay. 

How can I access all the help guides?

Top support queries

Our support team members are UK payroll experts who are here to help.

Email us: support@brightpay.co.uk (for BrightPay for Mac or Windows) or brightpaysupport@brightsg.com (for BrightPay  cloud)

* While we don't charge for calls, please check whether your phone provider has a charge for 0345 numbers.

Monday: 09:00 - 17:00
Tuesday: 09:30 - 17:00
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 17:00
Friday: 09:00 - 16.45

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Need help with BrightPay (cloud version)?

Need help with BrightPay for Windows/Mac?

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