Frequently Asked Questions
How do I move from BrightPay for Windows/Mac to the cloud software?
How do I move to BrightPay from another payroll software?
How do I create an organisation?
Why do I need an organisation?
Can I import multiple employers from BrightPay (desktop) to BrightPay's cloud software?
What information/data comes across when I import from BrightPay for Windows/Mac?
If I move to BrightPay's cloud software, do I need to set up my pension scheme again?
Do I need to re-enter my HMRC and Nest credentials? How do I do this?
Do I have to add attachment orders again?
Will my bank details all come across?
Do I need to set up my payroll journal mapping again?
Can I import previous years data?
How do I invite a new user / team member?
Can I set up multiple users and give them different permissions?
Can more than one user work on the same employer file at the same time?
Will I see when another user is accessing the company at the same time?
Can I restrict other users from accessing my in-house payroll?
How do I invite employees to use the Employee Self Service Portal?
How do I set up employees for self-service?
Can I enable access to the Employee Self Service Portal for all my employees at the same time?
Can I use BrightPay Connect with BrightPay Cloud?
If I have BrightPay Connect, would I still have to pay extra for this? Or is it included in the cloud version?
What's happening to BrightPay for Windows/Mac?
Will the desktop version still be updated?
Can I process payroll for some clients using BrightPay for Windows/Mac and other clients using BrightPay's cloud software?
Is there a price difference between the desktop and cloud software?
Will BrightPay's cloud software still be based on the stand-alone tax year, similar to BrightPay for Windows/Mac?
Can I run reports across more than one tax year?
What is the maximum number of employees allowed?
Can BrightPay Connect be used with BrightPay's cloud software?
Can I backup up and restore the data?
Can I save the backup from BrightPay Cloud to my computer?
Are payroll journals available in BrightPay's cloud software?
Can I set up two monthly schedules with different cut of dates?
When emailing payslips, do I use a BrightPay email portal, or can I use Outlook?
Is the 'Approve Payment' feature for Nest available?
Is CIS functionality available in BrightPay's cloud software?
Are Sage or Iris FY95 payslips available in BrightPay's cloud software?
How do I complete my year-end on BrightPay's cloud software?
How do I send out P60s to employees?
How can I switch between two tax years in BrightPay's cloud software?
Do I need to finalise year end for 23/24 before I import to 24/25 cloud?
Need support with BrightPay's cloud software? Check out our help guides and video tutorials.