As we rapidly grow as a company at Bright, our customers remain at the heart of everything we do. Our support team play an important role in ensuring that every customer is given the highest level of customer service and that their entire experience with Bright, from setting up their payroll software to processing their payroll runs smoothly.
At Bright our support team offer a range of services to help our customers get the most out of our Bright products and to resolve their queries. These services range from phone support to ticket-based help-desks and email support.
My day starts at 8.30am which gives me a chance to have a look at any new email queries and any unresolved queries that need a further look. The phone lines open at 9am and I answer calls from Irish and UK customers throughout the day. In between call time I try to answer as many email queries as I can to clean up the mailboxes and get queries resolved. The queries are all so different, which can make the work challenging at times but it’s also what it makes it interesting and stops it from getting monotonous.
You will not have a boring day working in support and it helps to flex the memory muscles! Teamwork is also very important on support and is a big part of the role, we all work together on queries and discuss different topics and approaches regularly. This helped me greatly in my first two years at the company and continues to with the great experience that is within the team.
– Robert, Payroll Specialist
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