BrightChecks Terms and Conditions
The subscription terms for BrightChecks.
Bright SG Limited t/a Bright Software Group (“Bright”, “we”, “our”) Service Terms and Conditions
These are the Terms and Conditions on which we, Bright, supply our BrightChecks Services to you our customer (“you”, “You”, “your” and/or “Customer” as appropriate) and for your access to, and use of, our website and our services, whether you are a guest or a registered user. Please read these Terms and Conditions carefully before you submit your order to Bright.
These Terms and Conditions contain references to both credit-based and subscription-based service models. Subscription-based services (including monthly and annual subscriptions) may not currently be available and will be introduced at Bright’s sole discretion. The available payment models and service tiers will be displayed on Bright’s website and in the Client Portal at the time of Registration.
1. Definitions and interpretation
1.1 The definitions and rules of interpretation in this clause apply to these Terms and Conditions.
Agreement: means your agreement to these Terms and Conditions.
Applicable Law: means any laws or regulations, regulatory policies, mandatory guidelines, industry standards or codes of practice which apply to you and Bright under these Terms and Conditions, and which apply to its subject matter, and which are in force from time to time.
Authorised Users: those individuals who are authorised by you to use the BrightChecks Services as set out in your Registration process or as provided for in respect of any Trial Period.
Bright Data: the data, templates, content, text and/or information, in whatever form including graphics, statistics, general content, PDF, HTML which are provided by Bright and made available to the Customer pursuant to these Terms and Conditions.
BrightChecks Services: the services provided by Bright to you during the Trial Period and/or the Service Term (as applicable) under these Terms and Conditions via Bright’s website (https://brightsg.com/en-ie or https://brightsg.com/) or the Client Portal or any other website notified to you by Bright from time to time.
Business Day: either (i) a day other than a Saturday, Sunday or public holiday in Ireland when banks in Dublin are open for business, where the Customer is based in the Republic of Ireland and (ii) a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business, where the Customer is based in a jurisdiction other than the Republic of Ireland.
Control: in relation to a body corporate, the power of a person to secure that the affairs of the body corporate are conducted in accordance with the wishes of that person:
(a) by means of the holding of shares, or the possession of voting power, in or in relation to that or any other body corporate; or
(b) as a result of any powers conferred by the articles of association or any other document regulating that or any other body corporate.
Client Portal: an online portal provided by Bright as part of the BrightChecks Services through which Authorised Users can upload Customer Data.
Commencement Date: has the meaning given to it in clause 2.1.
Confidential Information: information that is proprietary or confidential and is either clearly labelled as such or that would be regarded as confidential by a reasonable business person relating to: (a) the business, assets, affairs, customers, clients, suppliers, plans, intentions, or market opportunities of the disclosing party (or of any member of the group of companies to which the disclosing party belongs); and/or (b) the operations, processes, product information, know-how, designs, trade secrets or software of the disclosing party (or of any member of the group of companies to which the disclosing party belongs);.
Controller, Processor, data subject, personal data, personal data breach, international organisation, processing, and appropriate technical and organisational measures: as defined in the Data Protection Legislation.
Credits: prepaid units purchased by you that can be used to access specific features or services within BrightChecks, as described on Bright’s website.
Customer Data: the data inputted by you, your Authorised Users, or Bright on your behalf for the purpose of using the BrightChecks Services or facilitating your use of the BrightChecks Services.
Data Protection Legislation: all applicable data protection and privacy legislation in force from time to time in the in the jurisdiction of the laws governing the Terms and Conditions for example: (i) in the UK, including without limitation, the UK GDPR (as defined in the Data Protection Act 2018); the Data Protection Act 2018; the Privacy and Electronic Communications Directive 2002/58/ЕС (as updated by Directive 2009/136/ЕС) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426); and (ii) in the Republic of Ireland, the General Data Protection Regulation ((EU) 2016/679), the Privacy and Electronic Communications Directive 2002/58/ЕС (as updated by Directive 2009/136/ЕС) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended; and any replacement legislation coming into effect from time to time in the relevant jurisdiction.
Data: the Bright Data and/or the Customer Data (as the context requires).
Enterprise Client: where you have purchased seven (7) or more User Subscriptions (where available) and where you have elected to become an Enterprise Client (where available).
Fees: the fees payable by you to Bright for the Services as stated in the `Pricing’ section of Bright’s website (https://brightsg.com/BrightChecks) (as updated from time to time) or as otherwise communicated to you in accordance with these Terms and Conditions, which may include one-time credit purchases and/or recurring subscription fees.
Heightened Cybersecurity Requirements: any laws, regulations, codes, guidance (from regulatory and advisory bodies, whether mandatory or not), international and national standards, and sanctions, which are applicable to either you or an Authorised User (but not to Bright ) relating to security of network and information systems and security breach and incident reporting requirements, which may include the NIS Directive ((EU) 2016/1148), Commission Implementing Regulation ((EU) 2018/151), and the European Union (Measures for a High Common Level of Security of Network and Information Systems) Regulations 2018 (SI 360/2018), all as amended or updated from time to time.
Initial Subscription Term: the applicable initial term for the provision of BrightChecks Services commencing on expiry of the Trial Period (applicable only where subscription services are purchased).
Intellectual Property Rights: patents, rights to inventions, copyright and neighbouring and related rights, trademarks and service marks, business names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
Monthly Subscriber: where you purchase BrightChecks Services on a monthly basis (where available).
Normal working hours:
Morning: 9:00am–1:00pm
Afternoon: 2:00pm–5:00pm (Monday–Thursday) or 2:00pm–4:30pm (Friday).
Protected Data: Personal Data received from or on behalf of you or otherwise obtained in connection with the performance of Bright’s obligations under these Terms and Conditions.
Registration: the process by which you successfully register with Bright and create an account, enabling you to sign up to a Trial Period and/or purchase BrightChecks Services (or other services) from Bright, and the term Register shall be construed accordingly.
Renewal Period: the applicable renewal period described in clauses 3.5 and 3.6.
Service Term: the period during which you have access to the BrightChecks Services, being either (a) the period during which you have available Credits, or (b) the Subscription Term (as applicable).
Software: the online software applications provided by Bright to you via the Client Portal as part of the BrightChecks Services.
Standard Customer Support Services: the provision of email and telephone support to be provided by Bright to you during the Service Term, as determined by Bright and communicated to you from time to time.
Sub-Processor: any agent, sub-contractor or other third party engaged by Bright (or by any other Sub-Processor) for carrying out any processing of the Protected Data.
Subscription Term: the Initial Subscription Term together with any subsequent Renewal Periods (applicable only where subscription services are purchased).
Telemetric Information: means information relating to the Software and/or the App (where applicable) collected by Bright exclusively for statistical and/or billing purposes, and/or for guiding the development of our products and services, and does not include any Protected Data.
Third Party Providers: means parties, other than us, that provide any part of or access to the BrightChecks Services that are integrated with and accessible via our Agreement with you or alternatively to purchase from that Third Party Provider directly.
Trial Period: a trial period of thirty (30) days during which you may (if offered by Bright at Bright’s absolute discretion) use the BrightChecks Services free of charge subject to these Terms and Conditions, and the term Trial shall be construed accordingly.
User Subscriptions: your guest subscription which allows access to and use of the applicable Bright services during any Trial Period and the user subscriptions purchased by you pursuant to clause 14.1 which entitle Authorised Users to access and use the BrightChecks Services in accordance with these Terms and Conditions.
Virus: any device (including any software, application, code, file or program) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any program or data, including the reliability of any program or data (whether by re-arranging, altering or erasing the program or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices.
Vulnerability: a weakness in the computational logic (for example, code) found in software and hardware components that when exploited, results in a negative impact to the confidentiality, integrity, or availability, and the term Vulnerabilities shall be construed accordingly.
1.2 A person includes an individual, corporate or unincorporated body (whether or not having separate legal personality).
1.3 A reference to a statute or statutory provision is a reference to it as it is in force as at the date of these Terms and Conditions.
1.4 A reference to a statute or statutory provision shall include all subordinate legislation made as at the date of these Terms and Conditions under that statute or statutory provision.
1.5 A reference to writing or something being written includes e-mail.
2. Basis of contract and registration
2.1 Your Registration shall only be deemed accepted by Bright when Bright sends you confirmation of your Registration by email which will enable you and your Authorised Users to access the BrightChecks Services, from which date these Terms and Conditions shall apply (“Commencement Date”).
2.2 These Terms and Conditions shall apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. We may amend these Terms and Conditions from time to time and will inform you of any proposed material changes prior to their implementation.
2.3 Bright may introduce new payment models, service tiers, or features from time to time. Continued use of the Services following notice of such changes constitutes acceptance of the modified Terms and Conditions.
2.4 Service Model Availability: These Terms and Conditions contain references to subscription-based services (including Monthly Subscriber, Enterprise Client, and related subscription terms and provisions). Such subscription-related provisions shall only apply where and when subscription services are introduced and made available by Bright at its sole discretion. The current availability of payment models (credit-based and/or subscription-based) and service tiers will be clearly indicated on Bright’s website and in the Client Portal during the Registration process.
2.5 Any discounts given by Bright shall only be valid for a period of up to a maximum of twelve (12) months and are only available to new customers. Where you cancel a subscription during the discounted period, or convert to a monthly or annual subscription during the discounted period, the relevant discount shall only apply until such cancellation or conversion date and no further discount shall be available to you.
2.6 To be able to use the BrightChecks Services, you must have successfully completed the Registration process. If you have not done so already, please click hub.brightsg.com/sign-up?brand=brightchecks to register.
2.7 You warrant and undertake to provide accurate, up to date and complete information during the Registration process. If there are any changes to the information provided by you during the Registration process, you must promptly notify us in writing.
2.8 By providing your Registration Details, you consent to receive electronic communications from us and our Third Party Providers. You agree that we and/or our Third Party Providers may send electronic communications relating to the BrightChecks Services, Software, Bright Data, other related products and services, relevant documentation, upgrades or support.
3. Trial period and service term
3.1 Service Models: Bright currently offers credit-based access to the BrightChecks Services. Subscription-based services (including Monthly Subscriber and Enterprise Client options) may be introduced at Bright’s sole discretion. The availability of specific service models will be communicated via Bright’s website and Client Portal.
3.2 Where available and if we agree, at Bright’s absolute and sole discretion, to offer you a trial of the BrightChecks Services, you may only use the BrightChecks Services for the Trial Period pursuant to the Terms and Conditions and subject to such conditions as we determine in respect of such trial in respect of acceptance criteria and duration.
3.3 If we agree to offer you a trial of the BrightChecks Services, you are only permitted to one (1) free Trial of the BrightChecks Services. Bright may terminate your account if you breach, or attempt to breach this clause 3.2.
3.4 A Trial Period may be extended at Bright’s sole discretion and in accordance with the provisions of this clause 3.
3.5 Where Bright offers monthly subscription services and you elect to become a Monthly Subscriber, and subject to receipt of the relevant Fees, your Initial Subscription Term shall commence following expiry of any Trial Period (where applicable) or immediately upon purchase (where no Trial Period is provided), and shall continue for one (1) month, and shall continue to renew at monthly intervals thereafter unless otherwise terminated in accordance with clause 18.
3.6 Where Bright offers annual subscription services and you elect to become an Enterprise Client or choose to pay annually, and subject to receipt of the relevant Fees, your Initial Subscription Term shall commence following expiry of any Trial Period (where applicable) or immediately upon purchase (where no Trial Period is provided), and shall continue for twelve (12) months, and shall continue to renew every twelve (12) months thereafter unless otherwise terminated in accordance with clause 18.
3.7 Where you purchase Credits, your access to the BrightChecks Services shall continue for so long as you have available Credits or until termination in accordance with clause 18. Where your Credit balance reaches zero, Bright may suspend access to certain features until additional Credits are purchased, but your account and these Terms and Conditions shall remain active unless you request account closure or Bright terminates in accordance with clause 18.3.
3.8 Bright may, at its sole discretion, transition you from credit-based services to subscription services (or vice versa), or allow you to elect such transition. Where Bright exercises this discretion, Bright shall provide you with reasonable notice of any mandatory transition and the applicable terms and pricing. Bright shall determine the treatment of any unused Credits at the time of transition in its reasonable discretion, which may include crediting them toward subscription fees, allowing them to remain available for use, or establishing an expiration date.
4. Pricing
4.1 The Fees payable by you for the BrightChecks Services are stated in the ‘Pricing’ section of Bright’s website (ihttps://brightsg.com/brightchecks-client-identify-verifcation-software) and in your Client Portal after Registration (as may be updated by Bright from time to time). Currently, BrightChecks Services are available on a credit-based payment model. Subscription-based pricing options (where available) will be displayed on Bright’s website and Client Portal when introduced. Fees may be charged as: (a) one-time payments for Credits; or (b) recurring Subscription Fees (where applicable). Any amendments to the Fees payable by you shall be notified to you in writing by Bright, in advance of such amendments being implemented.
5. Use of services
5.1 For the duration of the Service Term (including any Trial Period where applicable) and subject to you complying with the restrictions set out in this clause 5 and the other provisions as set out in these Terms and Conditions, Bright hereby grants to you a non-exclusive, non-transferable right, without the right to grant sub-licences, to permit the Authorised Users to use the BrightChecks Services during the Trial Period and/or Service Term (as applicable) solely for your internal business operations.
5.2 Subscription Services: Where you have purchased User Subscriptions, you undertake that:
(a) the maximum number of Authorised Users that you authorise to access and use the BrightChecks Services shall not exceed the number of User Subscriptions you have purchased from time to time;
(b) you will not allow or suffer any User Subscription to be used by more than one individual Authorised User unless it has been reassigned in its entirety to another individual Authorised User, in which case the prior Authorised User shall no longer have any right to access or use the BrightChecks Services;
(c) each Authorised User shall keep a secure password for his use of the BrightChecks Services and each Authorised User shall keep his password confidential;
(d) you shall maintain a written, up to date list of current Authorised Users and provide such list to Bright within five (5) Business Days of Bright’s written request at any time;
(e) you shall permit Bright or Bright’s designated auditor to audit (i) the BrightChecks Services, in order to establish the name and password of each Authorised User; and (ii) the Customer’s systems and records, to audit compliance with these Terms and Conditions. Each such audit may be conducted no more than once per quarter, at Bright’s expense;
(f) if any of the audits referred to in clause 5.2(e) reveal that any password has been provided to any individual who is not an Authorised User, then without prejudice to Bright’s other rights and remedies, you shall immediately disable such passwords and Bright shall not issue any new passwords to any such individual; and
(g) if any of the audits referred to in clause 5.2(e) reveal that you have underpaid Fees to Bright, then without prejudice to Bright’s other rights and remedies, you shall pay to Bright an amount equal to such underpayment as calculated in accordance with the prices in force as at the date of your subscription within seven (7) Business Days of the date of the relevant audit.
5.3 Credit-Based Services: Where you access the Services using Credits, clause 5.2 shall not apply and the following provisions shall govern your use:
(a) usage of the Services shall be deducted from your available Credit balance in accordance with the usage rates published by Bright from time to time;
(b) you are responsible for monitoring your Credit balance and purchasing additional Credits to maintain access to the Services;
(c) Bright may restrict or suspend access to the Services if your Credit balance is insufficient;
(d) you remain responsible for all usage by Authorised Users under your account and shall ensure they comply with this Clause 5; and
(e) Bright reserves the right to audit your usage and Credit consumption records.
5.4 You shall not access, store, distribute or transmit any Viruses, or any material during the course of your use of the BrightChecks Services that:
(a) is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;
(b) facilitates illegal activity;
(c) depicts sexually explicit images;
(d) promotes unlawful violence;
(e) is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or
(f) is otherwise illegal or causes damage or injury to any person or property;
and Bright reserves the right, without liability or prejudice to its other rights to you, to disable your access to and delete any material that breaches the provisions of this clause.
5.5 You shall not, (and procure your Authorised Users shall not), except as may be allowed by any applicable law which is incapable of exclusion by agreement between the parties and except to the extent expressly permitted under these Terms and Conditions:
(a) attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software in any form or media or by any means; or
(b) attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software; or
(c) access all or any part of the BrightChecks Services in order to build a product or service which competes with the BrightChecks Services; or
(d) use the BrightChecks Services to provide BrightChecks Services to third parties; or
(e) subject to clause 20.9, license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the BrightChecks Services available to any third party except the Authorised Users, or
(f) attempt to obtain, or assist third parties in obtaining, access to the BrightChecks Services, other than as provided under this clause 5;
(g) introduce or permit the introduction of, any Virus or Vulnerability into Bright’s network and information systems; or
(h) remove any copyright or other notice contained or included in any Software documentation, guides or other proprietary information or any database of information which may be available by us and (where applicable) a Third Party Provider;
(i) use the Software in violation of any acceptable use policy or in a manner that violates applicable law, including anti-spam, export control, privacy, and anti-terrorism laws and regulations. You are solely responsible for compliance with all such laws and regulations;
(j) copy any of the look and feel and/or the business logic or functionality of the Software;
(k) access or attempt to access any features or functionalities which we or any of our Third Party Providers have disabled as not applicable to the BrightChecks Services; and
(l) engage in any activity that could damage, disable, overburden, impair or otherwise interfere with or disrupt the Software, or any servers or networks connected to the Software or our security systems.
5.6 You warrant and undertake to prevent any unauthorised access to, or use of, the BrightChecks Services and, in the event of any such unauthorised access or use, immediately notify Bright.
5.7 You acknowledge and agree that you will be solely responsible and liable for your own use and for that of each Authorised User of the BrightChecks Services and for all loss or damage caused to the us or to our other subscribers, clients, Third Party Providers and other providers to the BrightChecks Services or system which are affected by your or your Authorised Users’ contravention of this clause 5 or any other clause of the Agreement. If we reasonably believe, or become aware, that you have failed to comply with any obligation or undertaking under this clause 5, Bright reserves the right to suspend or terminate your access to the BrightChecks Services and, if relevant, to impose additional fees or charges on you.
5.8 You acknowledge and agree that Bright may collect Telemetric Information, including:
anonymous statistical information about employer data files processed in the Software (e.g. data file size, number of employees, number of subcontractors, auto enrolment staging date, etc.);
selected actions that Authorised Users may take in the Software (e.g. which payment schedules are used, which pension providers are used, which bank file templates are used, etc.);
document content and field values from files you upload or create in the Software (e.g., invoice line items, amounts, totals, dates, supplier information, expense categories, etc.); and
reports of errors or crashes that may occur during the use of the Software.
5.9 You acknowledge and agree that Bright may use aggregated, anonymised, or otherwise de-identified data, derived from your use of our services, for the purpose of training and enhancing our artificial intelligence (AI) systems. Importantly, this data does not contain any personal data as defined under the Data Protection Legislation, and cannot be used to identify any individual.
5.10 The rights provided under this clause 5 are granted to you only, and shall not be considered granted to any subsidiary or holding company of you.
6. Service changes, additional credits and user subscriptions
6.1 You may request changes to the arrangements relating to the BrightChecks Services – including varying the number of Authorised Users, increasing Credits (for credit-based services), increasing storage above agreed maximum usage (where applicable) or other aspects of the Registration Details – by notifying us, in writing or otherwise by updating your Registration Details, of your requirements at any time during the Service Term. Any such request will be subject to (i) our prior approval, which we may grant or withhold at our sole discretion; and (ii) payment of any additional Fees that may apply, as advised by us.
6.2 Credit-Based Services
(a) Where you have purchased Credits, you may purchase additional Credits at any time in accordance with Bright’s then-current pricing.
(b) Additional Credits shall be added to your account balance immediately upon successful payment.
(c) All Credits are subject to the terms set out in clause 14.1(a) and Clause 14.2.
6.3 Subscription Services
(a) Subject to the terms of this clause 6, where you have purchased a subscription, you may, from time to time during any Subscription Term, purchase additional User Subscriptions. Access to the BrightChecks Services shall be available to such additional Authorised Users in accordance with the provisions of the Terms and Conditions.
(b) Where you are a Monthly Subscriber and you request to purchase additional User Subscriptions resulting in a total number of User Subscriptions exceeding the Monthly Subscriber limit (where applicable), you may request to become an Enterprise Client and be subject to an annual subscription (where available).
6.4 Where your request to purchase additional User Subscriptions or Credits has been approved, you will pay to Bright the relevant fees for such additional purchases. If additional User Subscriptions are purchased by you part way through the Initial Subscription Term or any Renewal Period (as applicable), such fees shall be pro-rated from the date of activation by Bright for the remainder of the Initial Subscription Term or the current Renewal Period (as applicable).
6.5 There shall be no automatic reduction in the Fees where you request to reduce the number of User Subscriptions during an Initial Subscription Term or a Renewal Period (as applicable) or where you cease to use Credits. Bright retains the right to reduce the Fees at its sole discretion. Any required reductions to the number of User Subscriptions shall take effect from the commencement of the Renewal Period or the next Renewal Period (as applicable).
7. BrightChecks services
7.1 Bright shall, during the Service Term, provide the BrightChecks Services to you subject to these Terms and Conditions.
7.2 Bright shall use reasonable endeavours to make the BrightChecks Services available to you. You acknowledge that (i) Bright does not guarantee that the BrightChecks Services will always be available or uninterrupted, and that (in particular but as illustration only) there may be periods of downtime required for Bright to perform unplanned, essential or emergency updates and/or maintenance, in relation to which Bright may not be able to provide advance warning; and (ii) Bright shall not be liable to you if the BrightChecks Services are unavailable at any time for any period. Bright shall use reasonable endeavours to perform any planned maintenance, bug fixes or new releases of the Software outside of Normal Working Hours. Bright shall during the Service Term provide you with Bright’s Standard Customer Support Services during Normal Working Hours. Where you require any additional support services, such support services may be subject to an additional charge, to be determined at Bright’s sole discretion, and which will be communicated to you at the point of request. The payment details provided to us in accordance with clause 14 will be debited before commencement of the additional support services. Where you require Bright to carry out services, in addition to those set out in these Terms and Conditions, such services shall be subject to additional terms, conditions and prices to be agreed between the parties hereto.
8. Customer data
8.1 You are the Controller and Bright is the Processor for the purposes of the Processing of Protected Data. Bright shall Process Protected Data in accordance with clause 9 of these Terms and Conditions.
8.2 You shall at all times comply with the Data Protection Legislation in connection with the Processing of Protected Data. You confirm that you are entitled to transfer the Protected Data to Bright and any Sub-Processor in compliance with the Data Protection Legislation and shall ensure all instructions given by you to Bright in respect of Protected Data shall at all times be in accordance with the Data Protection Legislation.
8.3 You are solely responsible for the security, confidentiality, legality, accuracy, completeness and use of the Customer Data and you undertake to comply with Data Protection Legislation and to indemnify us fully if we or any of our Third-Party Providers suffer any loss or damage whatsoever because of your use of the BrightChecks Services and your Customer Data in accordance with clause 16 below.
8.4 You are solely responsible for all the Customer Data entered and uploaded into our system as we have no control over the authority, the quality or safety of the data input and the data updates. You are solely responsible for the accuracy and completeness of your records, and you acknowledge that we will have no liability for errors, inaccuracies, omissions, or a lack of clarity in your data records.
8.5 You grant us the permission to host, store and back-up the Customer Data in whatever manner we deem appropriate and to carry out all such tasks necessary to provide the BrightChecks Services in accordance with this Agreement including the rights specified in clause 10.7.
8.6 You retain all ownership of and Intellectual Property Rights to your Customer Data to the extent that you own the same.
8.7 You will be solely responsible for making regular back-ups of your Customer Data.
8.8 Notwithstanding your obligation to keep the information updated and to protect the security and confidentiality of the same, you hereby grant to us and our relevant Third Party Providers permission to obtain and use your Customer Data and other information which we deem necessary for the proper performance of BrightChecks Services including but not limited to your IP address(es) (including those of your Authorised Users), company name, licence number(s), location, Registration Details, etc., to enable us to provide the Software and BrightChecks Services efficiently and to monitor the use of the same for security and compliance with this Agreement.
9. Data protection
9.1 Both the Customer and Bright shall, at all times during the Trial Period and/or Service Term (as applicable), comply with its applicable obligations under the Data Protection Legislation in relation to its receipt / provision (as applicable) of the BrightChecks Services.
9.2 Both the Customer and Bright agree to enter into and comply with the terms of the appropriate Data Protection Addendum (DPA) for the BrightChecks Services, available from our security page.
10. Intellectual property
10.1 You acknowledge and agree that Bright owns all Intellectual Property Rights in the BrightChecks Services, Software and Bright Data (other than Customer Data inputted by you). Except as expressly stated herein, the Terms and Conditions do not grant you any Intellectual Property Rights in respect of the BrightChecks Services, Software or Bright Data (other than Customer Data inputted by you).
10.2 You will not during or at any time after the expiry or termination of this Agreement in anyway question or dispute the ownership by Bright of the rights covered by clause 10.1 above.
10.3 If new inventions, designs, processes, services, software and products, configuration settings, templates, formats or other material in any form or media evolve in performance of or because of this Agreement, you acknowledge that the same will be the property of us unless otherwise agreed in writing by us.
10.4 Notwithstanding the foregoing, we acknowledge that you shall own all right, title and interest in and to any Customer Data which is inputted by you through your use of the BrightChecks Services and you shall have sole responsibility for the legality, reliability, integrity, accuracy, and quality of all such Customer Data.
10.5 You will indemnify us against all liabilities, costs and expenses which we may incur because of any work done in accordance with your specifications involving infringements of any patent or other proprietary rights.
10.6 Where Software is required by you to access and use the BrightChecks Services, including but not limited to the mobile phone App (where available), we hereby grant and you hereby accept a non-exclusive, non-transferable and revocable licence to use the Software and/or App solely for the purposes of accessing and using the BrightChecks Services. We may update the Software or App from time to time with or without notice to you.
10.7 To the extent necessary to provide the Software and BrightChecks Services to you, you hereby grant us and (where applicable) our Third Party Providers, a worldwide, royalty-free, sub-licensable and non-exclusive licence to access your computer systems, devices and software connected to the BrightChecks Services as well as your Customer Data and/or to view, use, reproduce, distribute, store, transmit, adapt, vary, modify or translate your Customer Data, together with all necessary other rights including but not limited to changing the size, shape or format of your Customer Data to better store, host or display it to you and your Authorised Users, and to protect you, your Authorised Users and the BrightChecks Services from abuse, misuse, hacking, interception and improve the BrightChecks Services and our products generally. You warrant to us that any such use will not infringe the Intellectual Property Rights of a third party.
11. Third party providers
11.1 The BrightChecks Services may enable you to access third-party websites and to purchase products and other services from Third Party Providers or are integrated with and accessible via our cloud-based Agreement with you, and that you may do so solely at your own risk. To use these Third Party Provider services you may have to enter into a separate contractual agreement with or accept the terms and conditions of the relevant Third Party Provider. Bright makes no representation, warranty or commitment and shall have no liability or obligation whatsoever in relation to the content or use of, or correspondence with, any such third-party website, or any transactions completed, and any contract entered into by you, with any such Third Party Providers. Any contract entered into and any transactions completed via any third-party is between you and the relevant Third Party Provider, and not Bright. Bright recommends that the Customer refers to the Third Party Providers’ website terms and conditions and privacy policy prior to using the relevant third-party website or using their services. Bright does not endorse or approve any third-party website nor the content or suitability for purpose of any of the third-party website made available via the BrightChecks Services.
11.2 You are liable to the Third Party Provider for the payment of any charges or fees levied to access or use their part of the BrightChecks Services unless such fees are incorporated into the Fees. We also reserve the right to enter into a fee-sharing arrangement with a Third Party Provider in respect of any business introduced directly or indirectly by us. Details of the available third-party services can be accessed in the product features section of the Bright website.
12. Bright’s obligations
12.1 Bright shall use reasonable endeavours to ensure the BrightChecks Services will be performed with reasonable care and skill.
12.2 Clause 12.1 shall not apply to the extent of any non-conformance which is caused by your use of the BrightChecks Services and is contrary to Bright’s instructions, or modification or alteration of the BrightChecks Services by any party other than Bright or Bright’s duly authorised contractors or agents.
12.3 Bright does not warrant that (i) your use of the BrightChecks Services will be uninterrupted or error-free; (ii) the BrightChecks Services, and/or the information obtained by you through the BrightChecks Services will meet your requirements; (iii) the BrightChecks Services and/or the Software will be free from Vulnerabilities; or (iv) the BrightChecks Services and/or the Software will comply with any Heightened Cybersecurity Requirements.
12.4 Bright is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and you acknowledge that the BrightChecks Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities.
12.5 Bright may enter into similar agreements with third parties and independently develop, use, sell or licence documentation, products and/or services which are similar to those provided under these Terms and Conditions.
12.6 Bright warrants that it has and will maintain all necessary licences, consents and permissions necessary for the performance of its obligations under these Terms and Conditions.
13. Your obligations
You shall:
(a) provide Bright with:
(i) all necessary co-operation in relation to these Terms and Conditions; and
(ii) all necessary access to such information as may be required by Bright;
(iii) in order to provide the BrightChecks Services, including but not limited to Customer Data, and security access information and configuration assistance;
(b) without affecting your other obligations under these Terms and Conditions, comply with all Applicable Law with respect to your activities under these Terms and Conditions;
(c) carry out all of your other responsibilities set out in these Terms and Conditions in a timely and efficient manner. In the event of any delays in your provision of such assistance as agreed by the parties, Bright may adjust any agreed timetable or delivery schedule as reasonably necessary;
(d) ensure that the Authorised Users use the BrightChecks Services in accordance with the provisions of these Terms and Conditions and shall be responsible for any Authorised User’s breach of these Terms and Conditions;
(e) obtain and shall maintain all necessary licences, consents and permissions necessary for Bright, and its contractors and agents to perform their obligations under these Terms and Conditions, including without limitation the BrightChecks Services;
(f) ensure that your network and systems comply with the relevant specifications provided by Bright from time to time; and
(g) be, to the extent permitted by Applicable Law and except as otherwise expressly provided in these Terms and Conditions, solely responsible for procuring, maintaining and securing your network connections and telecommunications links from your systems to Bright’s data centres, and all problems, conditions, delays, delivery failures and all other loss or damage arising from or relating to your network connections or telecommunications links or caused by the internet.
14. Charges and payment
14.1 You shall pay the Fees to Bright in accordance with this clause 14. The Fees may be payable:
(a) as a one-time payment for Credits purchased in advance;
(b) monthly in advance by you if you are purchase a monthly subscription (where available); or
(c) annually in advance by you if you are an Enterprise Client or where you have elected to pay annually (where available).
14.2 Credits purchased are non-refundable and non-transferable. Credits do not expire unless otherwise specified at the time of purchase. Bright reserves the right to introduce expiration dates for Credits purchased after the date of such notice.
14.3 You shall make payment of the Fees via credit or debit card or by bank transfer. You warrant and undertake that the credit or debit card (i) is registered in your name and address and contain sufficient credit facilities or funds to cover the Fee; and (ii) where you have purchased a subscription, shall not expire during the Subscription Term; or where you have purchased Credits, contains sufficient validity to complete the transaction.
14.4 Where a payment is made by bank transfer for a sum of £/€1,000 or above, an additional administrative fee of £/€15 will be payable by you.
14.5 Without prejudice to Bright’s other rights and remedies, and without liability to you, Bright may disable or block your account and access to all or part of the BrightChecks Services if your payment is declined, three (3) or more times in three consecutive days from the date on which payment is due, or where you provide incorrect credit or debit card details and Bright shall be under no obligation to provide any or all of the BrightChecks Services while amounts due by you to Bright remain unpaid.
14.6 Where you have been granted a Trial Period, prior to expiry of such Trial Period or any extension thereof you shall provide to Bright valid, up-to-date and complete credit or debit card details and any other relevant valid, up-to-date and complete contact and billing details. Where no Trial Period applies, payment details must be provided at the time of purchase.
14.7 Where you purchase a subscription service, when you provide your credit or debit card details to Bright, you authorise Bright to immediately bill such credit or debit card for the Fees payable in respect of the Initial Subscription Term and thereafter in respect of any subsequent Renewal Period until the Subscription Term is terminated in accordance with clause 18.
14.8 Additional services to be provided by Bright shall only be delivered following receipt of payment and in accordance with the provisions of this clause 14.
14.9 If your payment is not recoverable under this clause 14, the provisions of clause 18 shall apply.
14.10 All amounts and fees stated or referred to in these Terms and Conditions and on Bright’s website at https://brightsg.com/en-ie or https://brightsg.com/
(i) shall be payable in Pounds Sterling or Euro (as applicable)
(ii) are non-cancellable and non-refundable (unless otherwise agreed in writing with Bright) except where Credits are purchased, in which case Credits may be used until exhausted but cannot be refunded (unless otherwise agreed in writing with Bright); and
(iii) are exclusive of value added tax, which shall be added to Bright’s invoices at the then prevailing rate.
14.11 Bright shall be entitled to increase Fees at any time in its sole discretion.
(a) For credit-based purchases, updated pricing shall apply to all purchases made after the effective date of the price change.
(b) For subscription services, Bright shall provide at least thirty (30) days’ notice of any Fee increase, which shall take effect from the commencement of the next Renewal Period.
Such increases shall be payable in accordance with this clause 14.
15. Confidentiality
15.1 Neither party shall, during the Trial Period and Service Term, and (notwithstanding expiry or termination of the Terms and Conditions) thereafter (until such time as the relevant information is no longer confidential), disclose to any person any Confidential Information of the other party, except as permitted by clause 15.2.
15.2 Each party may disclose the other party’s Confidential Information:
(c) to its employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out the party’s obligations under these Terms and Conditions. Each party shall ensure that its employees, officers, representatives, subcontractors or advisers to whom it discloses the other party’s Confidential Information comply with this clause 15; and/or
(d) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
15.3 Neither party shall use the other party’s Confidential Information for any purpose other than to perform its obligations under these Terms and Conditions.
16. Indemnity
16.1 You shall defend, indemnify and hold harmless Bright against claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with your use of the BrightChecks Services.
17. Limitation of liability
17.1 Except as expressly and specifically provided in these Terms and Conditions:
(a) you assume sole responsibility for results obtained from your use of the BrightChecks Services, and for conclusions drawn from such use. Bright shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to Bright by you in connection with the BrightChecks Services, or any actions taken by Bright at your direction;
(b) all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from these Terms and Conditions; and
(c) the BrightChecks Services are provided to you on an “as is” basis.
17.2 Nothing in these Terms and Conditions excludes the liability of either party:
(a) for death or personal injury caused by the other party’s negligence; or
(b) for fraud or fraudulent misrepresentation.
17.3 Subject to clause 17.1 and clause 17.2
(a) Bright shall not be liable whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under these Terms and Conditions; and
(b) Bright’s total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of these Terms and Conditions shall be limited to the total Fees paid or payable by you during the 12 months immediately preceding the date on which the claim arose.
17.4 The BrightChecks Services may include features or functionality that use artificial intelligence, machine learning, or automated decision-making technologies (“AI Features”). You acknowledge and agree that AI Features may produce outputs that are probabilistic, predictive, or based on statistical inference and may not always be accurate, complete, or appropriate for all contexts. Bright provides no guarantee or warranty that outputs of AI Features will be free from errors, omissions, or inaccuracies. To the maximum extent permitted by law, Bright shall not be liable for any loss, damage, or claim arising from or in connection with your reliance on the outputs of AI Features, unless such loss or damage arises as a direct result of Bright’s gross negligence or wilful misconduct. You are responsible for independently evaluating the suitability and accuracy of any AI-generated outputs before relying on or using them in business decisions, workflows, or communications.
17.5 The Customer shall take all reasonable steps to mitigate any loss, damage, cost, or expense it may incur that arises out of or in connection with these Terms and Conditions or the BrightChecks Services. This includes, without limitation, promptly notifying Bright of any issues or defects with the BrightChecks Services and taking reasonable actions to prevent or reduce the impact of such issues. Bright shall not be liable for any loss or damage that could have been avoided by the Customer taking such reasonable steps.
17.6 Nothing in these Terms and Conditions excludes the liability of the Customer for any breach, infringement or misappropriation of Bright’s Intellectual Property Rights.
18. Term and termination
18.1 These Terms and Conditions shall, unless otherwise terminated as provided in this clause 18, commence on the Commencement Date and shall continue for
(a) where you have purchased Credits, for so long as you continue to use the Services or until terminated in accordance with this clause 18; or
(b) where you have purchased a subscription, for the Initial Subscription Term and any subsequent Renewal Period(s).
18.2 Where you have purchased a subscription, you may terminate the BrightChecks Services (and, subject to clause 18.4(f) below, the application of these Terms and Conditions) immediately at any time during your relevant Subscription Term by cancelling your active subscription with us. By doing so, you agree that your access to the BrightChecks Services shall be revoked at the end of the then-current Subscription Term and that no refunds will be due or payable by us to you as a result of such cancellation. Where you have purchased Credits, these Terms and Conditions shall continue to apply until all Credits are exhausted or you request account closure, whichever occurs first.
18.3 Without affecting any other right or remedy available to us, we may terminate these Terms and Conditions with immediate effect by giving written notice to you if:
(c) You commit a material breach of any term of these Terms and Conditions and (if such a breach is remediable) fail to remedy that breach within thirty (30) days of being notified in writing to do so;
(d) you take any step or action in connection with entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), you are being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;
(e) you suspend, or threaten to suspend, or cease or threaten to cease to carry on all or a substantial part of your business;
(f) your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under these Terms and Conditions has been placed in jeopardy;
(g) you fail to pay any amount due under these Terms and Conditions on the due date for payment;
(h) you are, or become, a competitor of Bright; or
(i) you undergo a Change of Control.
18.4 On termination of these Terms and Conditions for any reason:
(a) all licences granted under these Terms and Conditions shall immediately terminate and you shall immediately cease all use of the BrightChecks Services;
(b) you shall return and make no further use of any equipment, property, documentation and other items (and all copies of them) belonging to Bright;
(c) any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Terms and Conditions which existed at or before the date of termination shall not be affected or prejudiced;
(d) you shall immediately pay Bright all of Bright’s outstanding unpaid invoices and interest and, in respect of the BrightChecks Services supplied but for which no invoice has been submitted, Bright shall submit an invoice, which shall be payable by you immediately upon receipt;
(e) each party shall promptly return (or delete) – at the disclosing party’s discretion – the other party’s Confidential Information which is in the receiving party’s possession and/or control;
(f) any clauses contained in these Terms and Conditions which expressly, or by implication are deemed to, come into or remain in force following the expiry or termination of these Terms and Conditions shall so come into or remain in force;
(g) where you have purchased Credits, any unused Credits in your account shall be forfeited immediately upon termination, except where termination occurs due to Bright’s material breach of these Terms and Conditions, in which case Bright shall refund the value of unused Credits on a pro-rata basis based on the purchase price paid.
19. Force majeure
Bright shall have no liability to you under these Terms and Conditions if it is prevented from or delayed in performing its obligations under these Terms and Conditions, or from carrying on its business, for any reason beyond its reasonable control.
20. General provisions
20.1 In the event of any inconsistency between any other terms and these Terms and Conditions, these Terms and Conditions shall prevail.
20.2 No variation of these Terms and Conditions shall be effective unless it is approved by Bright.
20.3 No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
20.4 Except as expressly provided in these Terms and Conditions, the rights and remedies provided under these Terms and Conditions are in addition to, and not exclusive of any rights or remedies provided by law.
20.5 If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these Terms and Conditions.
20.6 These Terms and Conditions constitute the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
20.7 Each party acknowledges that in entering into these Terms and Conditions it does not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions.
20.8 Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms and Conditions.
20.9 You shall not, without the prior written consent of Bright, assign, transfer, charge, sub-contract or deal in any other manner with all or any of your rights or obligations under these Terms and Conditions.
20.10 Bright may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under these Terms and Conditions.
20.11 Nothing in these Terms and Conditions is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way.
20.12 These Terms and Conditions do not confer any rights on any persons or third parties (other than to Bright and you and, where applicable, their successors and permitted assigns).
20.13 Any notice required to be given under these Terms and Conditions shall be in writing and shall be delivered by hand or sent by pre-paid first-class post or recorded delivery post to the other party at its address, or sent by email to the other party to its email address, which for you, shall be included in your Registration and for Bright is:
Bright SG Limited (t/a Bright Software Group)
Unit 35, Duleek Business Park,
Duleek,
Co. Meath,
A92 N15E
A party shall notify the other party in writing if the address to which notices are to be sent under these Terms and Conditions changes.
20.14 A notice delivered by hand shall be deemed to have been received when delivered (or if delivery is not in business hours, at 9 am on the first Business Day following delivery). A correctly addressed notice sent by pre-paid first-class post or recorded delivery post shall be deemed to have been received at the time at which it would have been delivered in the normal course of post. A notice delivered by email shall be deemed to have been received at the time of transmission, for you to the email address included in your Registration, and for Bright to the email address at clause 20.13 above.
21. Governing law and jurisdiction
The applicable governing law and jurisdiction of the Terms and Conditions in respect of arising from, or related to any terms, their subject matter or formation (including non-contractual disputes or claims) shall be:
English law where the Customer is based in a jurisdiction other than the Republic of Ireland and shall be subject to the exclusive jurisdiction of the courts of England.
Irish law where the Customer is based in the Republic of Ireland and subject to the exclusive jurisdiction of the courts of the Republic of Ireland.