BrightPay support

BrightPay employer data files can be stored on a shared network drive (or cloud drive) to be accessed by multiple PCs. The BrightPay software application must be installed on each individual PC you wish to use to access the shared location. A single BrightPay licence allows for up to ten installations.

When two factor authentication is enabled on a BrightPay Connect account, all users will be required to use this feature. When a user signs into BrightPay Connect via BrightPay or through their internet browser they will be asked to send a security code to their email address that they will need to enter in the code on the login page for the extra security measure. When they select ‘Send Code by email’, an email will be sent to the user with a 6 digit numeric code in it.

BrightPay Connect provides a web-based portal where employees can view and download their payslips and other payroll documents, view their calendar, request annual leave and view/ edit their personal details. There are two ways for an employer / bureau to set up employee access to self service: when connecting an employer to BrightPay Connect for the first time, or by using ‘Employee Self-Service Options’ within your BrightPay software. In this help guide we highlight the steps involved for both methods.

You can access hundreds of step-by-step guides for using BrightPay by clicking the button below.

Step 1: Log in using your BrightID

Go to https://id.brightsg.com/login and log in using your BrightID. If you have already purchased BrightPay, or used BrightPay Connect or other Bright Products, you will already have a BrightID.

Step 2: Create your organisation

Once logged in, you will be asked to create your organisation. Here, you need to enter your organisation name and address, choose your
payment plan and add a payment method.

Step 3: Import your employer(s)

Select the option to ‘Import from BrightPay for Windows’. Select the employer file(s) you wish to import and BrightPay will import all of the required payroll data.
Check out our migration video for step-by-step instructions on how to import your data from BrightPay’s desktop to BrightPay’s cloud software

For information on how to move from Thesaurus Payroll Manager to BrightPay’s cloud software, please see here.
If you are moving from a payroll software other than BrightPay or Thesaurus Payroll Manager, you can import your payroll information by uploading a CSV file to the software.

You can select the ‘Create Organisation’ button on the welcome screen or create an organisation under > My Organisation > New Organisation

In the following screens, enter the name and address of your organisation, choose your payment plan and add your payment method.

Details of the Organisation can be viewed under > My Organisation > Organisation Details. Here you can also manage team members and manage your billing.

Once signed into BrightPay, you will need to set up an organisation. An organisation is the central place where you can manage employers/clients, add team members and set up billing. An example of an organisation would be your accountancy practice or payroll bureau, or, if you manage your own payroll, your company, partnership or trust.

Yes, on the import screen, press and hold the "Shift" key on your keyboard and select the employer files you wish to import.
If the employer data files are password protected, you will need to enter the passwords to import the companies.

BrightPay’s desktop and cloud solutions have very different pricing models. For Desktop users can choose between a Bureau licence for payroll service providers, based on your number of clients, or a Standard licence for employers, based on your number of employees. Additionally, there is the option of using BrightPay Connect alongside the desktop software.

You have two options to choose from when paying for your BrightPay licence. You can choose to pay annually, in advance, or you can choose to be billed monthly.

With BrightPay’s cloud software, the pricing works off your total number of employers and employees, so the pricing will be unique to each business.
Use our pricing calculator to work out how much you would pay for your 2025 BrightPay (cloud) licence

You have two options to choose from when paying for your BrightPay licence. You can choose to pay annually, in advance, or you can choose to be billed monthly.
Monthly subscription
Monthly payments are due and payable monthly in arrears by Direct Debit on the 4th of the following month or the next working day, based on your total number of active employers and employees in that month. Payments are taken automatically each month.
Annual payment
Annual payment plans are paid in advance and are payable on the 4th of the following month based on the number of employers and employees you
will need in that year. A discount will apply to annual payments.*
*Additional usage that is higher than the annual payment plan will be charged based on monthly subscription prices with overage payments taken
automatically each month.

When importing a company from BrightPay (desktop) to BrightPay’s cloud software, the employer and employees’ details, pay elements, pension, payslips and all reports are imported into the cloud software along with any pay periods updated in BrightPay (desktop).
Please note, you will need to re-add your ROS Certificate to BrightPay’s online software.

Yes. To authorise your connection to Revenue and to send data to ROS safely and securely, each user will need to upload any ROS certificates to BrightPay’s online software. To do it, click on the ‘Settings’ icon in the top right corner of the screen, and then go to Submissions section.

Yes, the employer and employees’ bank details come across from BrightPay (desktop) to BrightPay’s cloud software. Like the desktop software, BrightPay’s cloud software includes 4 different bank file formats. You can also use our integration with Modulr if your required bank file is not catered for.

Some settings of the payroll journals will be imported and some settings will need to be set up again. When you import from BrightPay (desktop) to BrightPay’s cloud software, the basic nominal ledger mapping will be imported. However, you will need to set up any variations or custom mapping again.

There are four types of users with different permissions in BrightPay: Owner, Administrator, Payroll Processor and Billing Manager.
Within ‘My Organisation’ select the ‘Team Members’ tab, followed by the ‘Invite New Member(s)’ button. Enter the email address for the user you wish to invite and select whether you would like their role to be an ‘Administrator’, a ‘Payroll Processor’ or a ‘Billing Manager’.
Please note, each new user will need to upload any ROS certificates.

Yes. You can have unlimited users in BrightPay’s cloud software. Four different user types can be added – Owner, Administrator, Payroll Processor, and Billing Manager. An organisation can only have one Owner.

Yes, multiple users can work on the same employer file at the same time.

Yes, you will be able to see which user is in the company at any given time and what they are working on.

Yes, if you mark a company as ‘admin only’ and you set up the user as a payroll processor, the user won’t have access to this company. Owners and administrators can access all companies.

You can send invitation emails to welcome employees to use the Employee Self-Service Portal. Under the employer, go to ‘Employees’ > ‘Employee Portal’ and click on ‘Email Employee Portal instructions to Employee(s)’. You can then select all employees or each employee that you would like to send a personalised email with an overview of the self-service portal and instructions on how to log in

You can enable or disable access to the Employee Self-Service Portal globally, for all employees, or at an individual level.
Under the employer, go to ‘Edit Employer Details’ > ‘Self Service’, and from here, you can choose to enable access for all employees under that employer.
To give access individually, first, open the specific employee in the software, under ‘Edit Details’ > ‘Employment’, you can tick a box to allow employees access to the self-service portal.
You will need to have an email address on file for the employee to give them access.

BrightPay Connect is only designed to work with BrightPay (desktop). With BrightPay’s cloud software, you will have access to an Employee Self-Service Portal at no additional cost.

The Employee Self-Service Portal comes as standard with BrightPay’s cloud software. This is included at no additional cost.

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BrightPay for desktop will continue to be available to our customers and will be fully supported for the foreseeable.

BrightPay (both the desktop and cloud versions) will be kept up to date with any payroll legislation changes

Yes, you can use both versions of the software for different clients. However, please be aware that they are separate systems and will not speak to one another.

BrightPay’s cloud software will be restricted to 250 employees (including leavers) per employer upon release. This limit will be increased in the future.

No. BrightPay Connect is only compatible with BrightPay (desktop).

There is an Employee Self-Service Portal with BrightPay’s cloud software. Within the Portal, employees can view and download any past and new payslips, view and request updates to their personal details, request annual leave, access a calendar of all their past and scheduled leave and view their leave balance

All the payroll data is automatically saved online, as you work. However, you cannot restore your data to a previous version.

No, you cannot save a file of your payroll data onto your computer. However, you won’t need to save it to your computer or hard drive as it will be securely saved online.

Yes. BrightPay’s cloud software includes integration with BrightBooks, Xero, QuickBooks and Sage Business Cloud Accounting.

Yes, you can set up two or more monthly schedules with different period endings and different pay dates.

The emailing system is built into BrightPay – you cannot use another email service provider.

Yes, you can use Modulr to pay employees on BrightPay’s cloud software.

Finalise your payslips in the 2025 tax year as normal.

Week 53 occurs when there are fifty-three weekly pay days in the year, for example:
• In 2025, employers who pay wages on a
Wednesday will have 53 pay days – thus,
a Week 53 payroll run
BrightPay will know by the payment schedule that was initially set by the user if a week 53 is relevant to the employer – it will only offer a week 53 where it is required as per the payment schedule.
BrightPay automatically applies any USC cut off points, employee’s tax credit and cut off points on a Week 1 basis in the week 53 payroll, as per Revenue regulations.

RPNs for 2025 will be available from the 9th of December, 2024. Once the software is available, employers can request RPNs for 2025 for their employees.

Yes. A year-end summary report is available under: ‘Analysis’ > ‘Year to Date.’ Choose ‘Tax Year’ as your period type to view a full year of data and run the report.

We advise waiting until your payroll is fully completed for the current tax year before importing into the new tax year version. This will ensure the most accurate and up-to-date information is being imported from the previous tax year.

Step 1: Log in using your BrightID

Go to https://id.brightsg.com/login and log in using your BrightID. If you have already purchased BrightPay, or used BrightPay Connect or other Bright Products, you will already have a BrightID.

Step 2: Create your organisation

Once logged in, you will be asked to create your organisation. Here, you need to enter your organisation name and address, choose your
payment plan and add a payment method.

Step 3: Import your employer(s)

Select the option to ‘Import from Thesaurus Payroll Manger’. Select your employer backup file, and BrightPay will import all of the required payroll data

For those who want import mid-year from Thesaurus Payroll Manager to BrightPay’s online payroll software, there is no direct import functionality available yet, however, it is coming soon. You can import from a CSV file mid-year, if required.

Open the full feature comparison.

If the pay date falls in January, this should be processed in BrightPay 2025 The tax year in which the payroll is processed is determined by the pay date.

No, the tax year is determined by the pay date that the fortnightly pay period is processed in, regardless of the week ending dates. If the pay date is in January, the entire fortnightly payroll should be processed in BrightPay 2025.

A week 53 applies only if an employer pays employees on a Monday or Tuesday and the last pay date of the 2024 tax year is Monday 30th or Tuesday 31st December 2024.

When you complete your final pay period for 2024, you simply submit the PSR as normal. There are no extra steps. Employees can view their earnings for 2024 on Revenue’s employee online service, myaccount.ie, under the Job or Pension section. You can visit our website to download the 2025 software BrightPay for Windows or subscribe to BrightPay’s new fully cloud software.

Revenue will issue RPNs on the 9th of December so they are ready for 2025 payroll processing. support team, and they’ll be on-hand to look after you too. Visit our BrightPay Support page for the contact details for our payroll support team and to access our library of step-by-step help guides and video tutorials.

We advise waiting until your payroll is fully completed for the current tax year before importing into the new tax year version. This will ensure the most accurate and up-to-date information is being imported from the previous tax year.

Each tax year requires new software in line with the new budgetary requirements. To install BrightPay 2025: Download 2025 software here. Once downloaded, this will be a completely separate installation, and a new BrightPay icon will appear on your desktop.

You can still access the information for the previous tax year in 2024 BrightPay.

BrightPay’s online version does not need to be downloaded to your desktop. You access the software via your browser. Sign up for BrightPay Cloud here. Check out our migration video for step-by-step instructions on how to import your data from BrightPay’s desktop to BrightPay’s cloud software.

Locate where your 2024 employer file is saved to, by hovering your mouse over the employer name on your ‘Open Employer’ screen in BrightPay 2024. Take note of the location that will appear. Next, on the ‘Open Company’ screen in BrightPay 2025, select Import Employer(s) > Import BrightPay 2024 file(s). Navigate to the location of your 2024 employer data file and double click on the file name to commence the import.

The incorrect employer file was imported. You can remove this file from your BrightPay 2025. Check the location of your BrightPay 2024 employer file. You can do this by hovering your mouse over the employer name on your ‘Open Employer’ screen in BrightPay 2024 and taking note of the location that will appear. Go back to BrightPay 2025, on the ‘Open Company’ screen, select Import Employer(s) > Import BrightPay 2024 file(s) Browse to the location of your 2024 employer data file and double click on the file name to commence the import

BrightPay initially downloads as a 60-day free trial (with full functionality). On purchasing a 2025 licence, you will have received a licence key on the invoice that was emailed to you. Simply select ‘Upgrade Licence’ on the ‘Open Company’ screen of your BrightPay 2025 software and enter and activate your licence key here. Your software will no longer show as a free trial and instead will indicate your purchased licence type.

Please select ‘Connect’ tab on your BrightPay 2025 ‘Open Company’ screen and sign into your Connect account using your BrightID username and password.