BrightPay support

BrightPay employer data files can be stored on a shared network drive (or cloud drive) to be accessed by multiple PCs. The BrightPay software application must be installed on each individual PC you wish to use to access the shared location. A single BrightPay licence allows for up to ten installations.

When two factor authentication is enabled on a BrightPay Connect account, all users will be required to use this feature. When a user signs into BrightPay Connect via BrightPay or through their internet browser they will be asked to send a security code to their email address that they will need to enter in the code on the login page for the extra security measure. When they select ‘Send Code by email’, an email will be sent to the user with a 6 digit numeric code in it.

BrightPay Connect provides a web-based portal where employees can view and download their payslips and other payroll documents, view their calendar, request annual leave and view/ edit their personal details. There are two ways for an employer / bureau to set up employee access to self service: when connecting an employer to BrightPay Connect for the first time, or by using ‘Employee Self-Service Options’ within your BrightPay software. In this help guide we highlight the steps involved for both methods.

You can access hundreds of step-by-step guides for using BrightPay by clicking the button below.

BrightPay provides an import utility to bring across your company and employee details from a number of payroll packages including Sage, IRIS, and many more. Book your free no-obligation consultation with one of our migration specialists here.

You can select the ‘Create Organisation’ button on the welcome screen or create an organisation under > My Organisation > New Organisation

In the following screens, enter the name and address of your organisation, choose your payment plan and add your payment method.

Details of the Organisation can be viewed under > My Organisation > Organisation Details. Here you can also manage team members and manage your billing.

Once signed into BrightPay you will need to set up an organisation. An organisation is the central place where you can manage employers/clients, add team members and set up billing. An example of an organisation would be your accountancy practice or payroll bureau, or if you manage your own payroll, your company, partnership or trust.

No, the pension schemes and all pension details will be imported from BrightPay (desktop) to the cloud software.

Yes, you will need to re-enter the HMRC gateway and Nest credentials. To do this, click on the ‘Settings’ icon in the top right corner, then go to ‘Submissions’.

No, attachment orders are imported from BrightPay (desktop) to BrightPay’s cloud software.

Yes, the employer and employees’ bank details come across from BrightPay (desktop) to BrightPay’s cloud software. BrightPay (desktop) includes 19 default bank file formats and BrightPay’s cloud software includes 55 default bank file formats. You can also use our integration with Modulr if your required bank file is not catered for.

When you import from BrightPay (desktop) to BrightPay’s cloud software, the nominal ledger mapping and variations will be imported. However, you will need to set up any custom mapping again.

There are four types of users with different permissions in BrightPay: Owner, Administrator, Payroll Processor and Billing Manager. Find out more about the permissions available for each of these users.

Within ‘My Organisation’ select the ‘Team Members’ tab, followed by the ‘Invite New Member(s)’ button. Enter the email address for the user you wish to invite, and select whether you would like their role to be an ‘Administrator’, a ‘Payroll Processor’ or a ‘Billing Manager’. See how invitations work.

You can have unlimited users in BrightPay’s cloud software. Four different user types can be added – owner, administrator, payroll processor, and billing manager.

Yes, multiple users can work on the same employer file at the same time.

Yes, you will be able to see which user is in the company at any given time and what they are working on.

Yes, if you mark a company as ‘admin only’ and you set up another user as a payroll processor, the user won’t have access to this company. Owners and administrators can access all companies.

Please click here for guidance on how to invite employees to the Employee Self Service Portal.

The option for sending invitation emails to welcome employees to use the Employee Self Service Portal will be available soon.

To enable employees access to Employee Self Service Portal, use our step-by-step guide.

Yes, you can enable or disable access to the Employee Self Service Portal globally for all employees or at the individual level.

At the moment you would need to open each individual company from each tax year to run a report.

For 2025/26, BrightPay’s cloud software is currently restricted to 300 employees (including starters and leavers) per employer upon release. This limit will be increased in the future. If you require a licence for more than 300 employees please contact our team on brightpaysalesbrightsg.com for assistance.

Your work is always synced in real-time with the cloud, ensuring that your latest updates are always saved. While you can’t restore to a previous version, we continuously back up your data as you work.

BrightPay cloud securely stores your data online in real time, so there’s no need to create manual backups. While you can’t download a backup, your data is always protected and accessible in the cloud.

Yes. BrightPay’s cloud software includes integration with BrightBooks, Xero, QuickBooks, Sage, FreeAgent, ClearBooks, KashFlow, QuickFile and Zoho Books.

Yes, you can set up two or more monthly schedules with different period endings.

The emailing system is built into BrightPay – you cannot use Outlook.

The feature is now available on BrightPay’s cloud software.

We have developed BrightCIS so you can manage subcontractors, submissions, and payments with secure, cloud-based tools and seamless HMRC and payroll integrations.

Learn more about BrightCIS.

Payslips are available in A5 and A4 formats.

Yes, you can use Modulr to pay employees or HMRC on BrightPay’s cloud software.

Our Payroll Year End resource hub has all the FAQs, checklists, videos and more resources to help you complete your year end in BrightPay.