Support

BrightTax support

Help guides, FAQs and how to contact the BrightTax team.

Help Guides FAQs

Help guides

Help for your BrightTax

Help guides

Step-by-step guides in the BrightTax help centre.

BrightTax Getting Started Guide

A PDF guide to getting started with BrightTax.

BrightTax VAT Guide

A PDF quick-start guide to VAT in BrightTax.

Service status

Live status of Bright products and services.

Contact

Contact the BrightTax Team

Our UK-based support team are here to help.

Call us:

0345 241 5030

BrightTax users email:

brighttaxsupportbrightsg.com

International call:

0044 1932 687000

Opening hours

Monday: 09:00 – 17:00
Tuesday: 09:00 – 17:00
Wednesday: 09:00 – 17:00
Thursday: 09:00 – 17:00
Friday: 09:00 – 16:30

*Closed between 13:00 and 14:00

If you wish to speak to one of our customer support advisors to raise a complaint, please follow our complaints process.

Top support queries

How do I access all the help guides?

BTCSoftware Guides BrightTax Guides

How often do I need to update my Companies House details in BrightTax?

You only have to update your Companies House presenter details when your authentication code changes or if you have registered a new presenter account.

Can I assign a client to a specific user in BrightTax?

Yes, you can use the Responsible User field to assign the client to a team member. If Client List Locked to Responsible Clients is enabled for a user, they will only see clients assigned to them.

Why can't I add an address to a new client?

Addresses can only be added after the client record has been saved. Save the client on the Details tab first, then go to the Address Details tab.

Resources