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Support

BrightManager support

Help guides, FAQs and how to contact the BrightManager team.

Help Guides FAQs

Help guides

Help for your BrightManager

Help guides

Step-by-step guides in the BrightManager help centre.

Service status

Live status of Bright products and services.

Contact

Contact the BrightManager Team

Our support team members are BrightManager experts who are here to help.

Call us:

01926 355 366

Email us:

brightmanagersupportbrightsg.com

Opening hours

Monday: 09:00 – 17:00
Tuesday: 09:00 – 17:00
Wednesday: 09:00 – 17:00
Thursday: 09:00 – 17:00
Friday: 09:00 – 16.30

* Closed from 1pm to 2pm

If you wish to speak to one of our customer support advisors to raise a complaint, please follow our complaints process.

Top support queries

Can you check my import for me?

Yes, just upload it to the Resources section of your account and let us know when it’s there and we’ll be happy to take a look.

How do I turn on Automated Records Requests?

Simply navigate to Settings > Automation Settings > Requesting Records and tick the automation on. The emails will be generated at 5pm the day before they are due to be sent and will remain in your Queue for 24 hours, so you’ll get a chance to check them before they go out to your clients.

How are emails sent from BrightManager?

Emails are sent using your email provider, just navigate to Settings > My Details > Setup Incoming and Outgoing Emails and add your credentials.

Resources