Client portals
Give every client their own portal; employees reach payslips, P60s and leave records without calling your team, and you control the access levels and what employees can see.
FOR PAYROLL BUREAUS
Process more payrolls, win more clients, keep the ones you have.
BrightPay Bureau is built for the bureau workflow: real scale, a digital client experience that wins business, and the efficiency to grow without growing your headcount.
Scale without adding headcount - batch RTI, client portals and automated reminders let your team take on more employers without taking on more people.
Stand out from bureaus still running on email and spreadsheets - demo your client portal live, and win the client in the room.
Take the pressure out of year-end - automated data collection and client sign-off turn the January crunch into a routine pay run.
4M+
payslips processed every month
87%
save time with automation
88%
say BrightPay has made their working life easier
96%
find BrightPay easy to use
WIN NEW BUSINESS
A client portal that helps your bureau win more business.
Most bureaus still run on email and spreadsheets for client data collection. BrightPay’s client portal gives you a visible differentiator you can demo in a sales meeting and close with, on the spot.
GDPR exposure
Every payslip emailed as a PDF attachment is a data-protection risk, and the average UK data breach fine is £104,400. The portal removes uncontrolled payslip distribution for you and your clients.
Demo the portal, close the deal
A live portal demo shows your bureau is modern and credible, and it converts better than a PDF proposal.
Command premium fees for a premium service
Employers paying for payroll-as-a-service expect portal access, 24/7 payslip availability and automated reminders; BrightPay makes that standard, not a premium add-on.
Build stickiness that reduces churn
Once a client’s employees rely on the portal every day, they are embedded in your infrastructure.
Cut inbound calls and support overhead
Employee self-service means fewer “where’s my P60?” calls on a Monday morning.
ROI CALCULATOR
Put a number on what BrightPay delivers
An interactive estimator: enter your bureau’s size and see the time saved, cost reduction and client-retention value you can expect, from conservative through to optimistic projections.
24/7/365 access: the invisible value
With BrightPay Cloud, employer clients and employees can access payroll data, payslips, HMRC liabilities and documents at any time, not just during your bureau's working hours. For a bureau managing 100 employers and 3,000 employees, this means the equivalent of 500 hours of potential query time is handled automatically each year, with no bureau staff involvement. That is the value of 24/7 access: not just convenience, but a permanent reduction in reactive support demand.
Total employees managed
3,000
Across your book
Annual time saved
999 hrs
Bureau staff hours a year
Staff cost saved
£19k
Staff cost recovered a year
Error cost avoided
£13k
Payroll correction cost a year
Client retention value
£38k
Estimated a year
Total estimated ROI
£32k
Tangible value a year
| Feature | Hours saved a year | Staff cost saved | Error cost avoided |
|---|---|---|---|
| Payroll Entry RequestChasing clients by email or phone, collating spreadsheets, re-keying data and chasing corrections, every pay run, every client. | 333 | £6,395 | £4,667 |
| Payroll Approval RequestPreparing and emailing draft payroll summaries, chasing approval by phone or email, and logging who said what and when. | 189 | £3,630 | £3,111 |
| Client PortalEmailing payroll summaries and reports, answering "what do we owe HMRC?" queries and managing report distribution. | 180 | £3,457 | £1,556 |
| Employee PortalDistributing payslips by email or post, and fielding payslip, P60 and leave-balance queries relayed through the employer. | 135 | £2,593 | £778 |
| Manager PortalRelaying leave approval requests between employees, managers and the bureau, then updating leave records in BrightPay by hand. | 99 | £1,901 | £2,333 |
| Mobile AppHandling leave requests and employee detail updates relayed through the employer to the bureau, outside office hours. | 63 | £1,210 | £389 |
| Total (features in use) | 999 | £19,185 | £12,833 |
How the estimate is calculated
- Hourly cost = annual salary × 1.3 (employer on-costs: NI, pension, holiday) ÷ 1,760 working hours.
- Time per task: manual and digital minutes per employer client per pay run, from PeopleHR, ADP UK and AccountingWEB bureau studies (UK average manual payroll: 2.5 hours per client per pay run; automation cuts processing time by two-thirds).
- Scenario: the share of the potential time saving realised. Conservative 30%, Realistic 60%, Optimistic 85%; match it to your clients' adoption.
- Error cost: pay runs with an error the feature prevents × average employees per client × 15 minutes of bureau correction time, at the hourly cost.
- Client retention value: a 5% improvement in client retention, at a churn cost of 5 × an average annual contract of £1,500.
- 24/7 access: 2 payroll queries per employee a year handled by self-service instead of the bureau, at 5 minutes each.
- Salary benchmark: PayScale 2025 UK average for payroll administrators £24,459; Glassdoor £24,280; London £28,894. All figures are annual estimates from published industry benchmarks; actual results will vary.
BUILT FOR GROWTH
From 10 clients to 10,000 - BrightPay grows with you
Bureaus at every stage of growth run on BrightPay. The platform scales without making you renegotiate contracts, rebuild workflows or retrain your team.
10+ Getting started
Set up your bureau, import employer data and start processing.
50+ Building efficiency
Batch RTI, client portals and automated reminders let your team handle more employers without adding headcount.
200+ Scaling up
Bureau-level reporting and workflow management keep quality consistent as your client list grows.
1,000+ At enterprise scale
High-volume batch processing, dedicated bureau support and enterprise-grade data security for the largest bureaus in the UK and Ireland.
FEATURES BUILT FOR BUREAUS
Everything a bureau needs. Nothing it doesn't.
These are the capabilities that set BrightPay Bureau apart from payroll software designed for single employers and adapted for bureau use.
Batch RTI submission
Submit Full Payment Submissions and Employer Payment Summaries across your whole client book in one action, with per-employer errors flagged before anything reaches HMRC.
Bureau-specific reporting
Cross-employer reports show payroll costs, headcount changes and pension contributions across your whole book, not just per employer, for billing, quality control and client reviews.
HMRC agent integration
Act as authorised agent across all your clients’ PAYE schemes. Send submissions to HMRC, retrieve tax code notices and request NINO verification on your clients’ behalf, without asking them to log in and forward anything.
BUREAU VOICES
From bureaus processing at scale
ALSO RUNNING AN ACCOUNTING PRACTICE?
Your bureau is only half the picture.
Many bureaus are part of a wider accounting practice, handling accounts, tax and company secretarial alongside payroll. Bright’s integrations let key payroll information flow from BrightPay into your accounts preparation, so there’s less re-keying and fewer opportunities for error.
Payroll data feeds accounts preparation
Salary journals and PAYE figures are available in BrightAccounts
One client view across both services
Every client’s payroll tasks and accounts job visible together in BrightManager.
BrightPay Bureau
- Salary journals and PAYE figures
BrightAccounts
Production - Payroll tasks and accounts jobs
BrightManager
GET STARTED
Ready to run your bureau on BrightPay?
Start a free trial or talk to a bureau specialist. Most bureaus are up and running within a day.
No setup fees. Dedicated bureau onboarding support. UK and Ireland.