Remote Support Service Disclaimer
What applies when our support team connects to your computer remotely.
Who we are
We are the Bright Software Group of companies (“Bright”, “we”, “us”, “our”) providing both desktop and online software-as-a-service solutions (“Services”) to businesses, bureaus and their accountants across Ireland and the United Kingdom.
Bright comprises the following companies (and any other wholly owned legal entities):
Bright SG Limited (Reg. in Ireland: 186005)
Bright SG Limited (Reg. in UK: 04664435)
MyWorkpapers Ltd (Reg. in UK: 8631892)
MyWorkpapers Australia Pty Ltd (Reg. in Australia: 136 582 888)
Irish Payroll Association Ltd (Reg. in Ireland: 327011)
Artificialdev Ltd (Reg. in UK: NI647093)
Anglia Registrars Ltd (Reg. in the UK: 08123856)
Inform Direct Ltd (Reg. in the UK: 07887285)
The Learn Centre Ltd (Reg. in the UK: 03652566)
Relate Infotech Private Ltd (Reg. in India)
Who you are
You are Bright’s Customer (“Customer”) who has contracted to use one of Bright’s desktop products (“Service”).
Liability disclaimer
Whilst we embark on taking all due care in the use of your computer, Bright cannot guarantee that the Remote Support Service will deliver the required outcome and/or resolve the issue or that any attempt to deliver the required outcome and/or resolve the issue will not cause problems/additional problems requiring further support.
Bright is not liable for any consequential damages, and it is the Customer’s responsibility to backup all applications and data prior to the Remote Support Service. Bright will not be held responsible for any data loss if any occurred during or after a Remote Support Service. Liability is restricted to intent and/or gross negligence.
Please close any personal or confidential information on your screen, as Bright support staff will be viewing your desktop.
By using this Remote Support Service, you understand that:
All remote service and software is provided at the Customer’s sole risk.
You are responsible for the backup of your data and applications.
Bright is not liable for consequential damages of any kind.
Bright is not liable for unauthorised access to anybody’s computers via the remote service used.
Bright will not disclose passwords or IDs to any undisclosed 3rd party.
Bright support staff cannot access your computer without your express consent.
The ability for Bright to remotely access your computer significantly enhances our ability to deliver the required outcome and/or to resolve your support issue quickly. You understand that, by requesting such assistance, you are providing Bright support staff with access to and control of your computer.
In doing so, you will be providing Bright support staff with access to files that reside on your computer therefore, you accept responsibility for any changes made to the desktop content or system settings. Bright does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the remote access software or system performance.
Bright recommends that, for your security and privacy, you exit any open applications that contain personal or confidential information before initiating a remote support session with Bright support staff. Bright further recommends that you remain at your desktop throughout the entire remote session.
By accepting these terms and conditions, you acknowledge that remote intervention may in some cases result in data loss and/or software corruption on your computer therefore Bright explicitly recommends that you back up the data from your computer before accepting remote support. If you do not back up your data, you run the possibility of irretrievable loss of such data and Bright will not be liable for any data or extra costs incurred from 3rd parties, however caused.
The Remote Support Service is provided only as a convenience to Bright Customers. The assistance does not form part of the terms and conditions of our Service and may be withdrawn at any time at the discretion of Bright.
The software
If you require Remote Support Service, please advise us of the software you would like to utilise.
Alternatively, we can suggest TeamViewer software. The TeamViewer software can be downloaded directly from their website: https://www.teamviewer.com/en/
TeamViewer is an external provider; Bright has no connection with TeamViewer. Customers download TeamViewer at their own risk.
Using TeamViewer:
You always retain full control of your desktop during the Remote Support Service;
You can end the Remote Support Service at any time;
Each Remote Support Service is protected with a unique password, meaning once a session is ended, unauthorised remote access to your system will not be possible;
It is not possible for data to be removed from your computer unnoticed and without authorisation;
Connection is encrypted using AES 256-bit;
Further detailed information about the security of TeamViewer can be found here.
Please note that the Remote Support Service is only available during Bright business hours and subject to prior arrangement with our support staff.
By using Bright’s Remote Support Service you (on behalf of yourself and/or the legal entity you represent) are agreeing to Bright’s Liability Disclaimer, as outlined above.