Christmas and New Year Support 2025

As we approach the festive season, we want to make sure you know when our teams will be available to support you across Christmas and New Year. Below you’ll find the full schedule for each Bright product, along with details on how to get help while our teams take a well-deserved break.

Support Opening Hours

Date	Bright Support	Inform Direct Support
Monday 22nd	09:00-13:00 14:00-17:00	09:00-17:00
Tuesday 23rd	09:00-13:00 14:00-17:00	09:00-17:00
Wednesday 24th	09:00-12:45	09:00-12:00
Thursday 25th	Closed	Closed
Friday 26th	Closed	Closed
Monday 29th	09:00-13:00 14:00-17:00	09:00-17:00
Tuesday 30th	09:00-13:00 14:00-17:00	09:00-17:00
Wednesday 31st	09:00-13:00 14:00-16:30	09:00-17:00
Thursday 1st	Closed	Closed
Friday 2nd	09:00-13:00 14:00-16:45	09:00-16:00

Support opening hours for MyWorkpapers

The MyWorkpapers support team will be taking a longer break over the festive period and will be closed from 24th December to 2nd January inclusive. Normal hours will resume on Monday 5th January.

Need help while our teams are away?

Even when our phone lines and inboxes are closed, you can still access support:

Our support bot is available 24/7 with quick answers to common questions.
You can browse our full library of guides, resources and product help at any time.
You can submit a ticket, find contact details, and access guides on our support page.

We’ll get back to any queries submitted outside opening hours as soon as we’re back online.

How Bright supports you

At Bright, we are committed to ensuring that your needs are met with care, professionalism, and efficiency. Here’s how we’re here to help:

Dedicated Support Team: Our friendly and knowledgeable support staff are trained to assist you with a wide range of enquiries. Whether it’s technical support, account management, or general advice, we’re just a call or click away.
Comprehensive Resources: Bright’s Support Centre is designed to empower you with self-help tools, FAQs, and guides to solve common issues quickly and efficiently.
Fast Response Times: We aim to address your concerns promptly, minimising downtime and ensuring a seamless experience with our services.
Customer-Centric Approach: Your satisfaction is our priority. We continuously strive to improve our support processes to provide you with an exceptional customer experience.

This content may have been developed with the assistance of AI tools. Content is reviewed by a member of the Bright team before publication. Guidance on legislation can be obtained from your industry body.